Hiring a moving company in Lansing can make your relocation smoother and less stressful—but only if you choose the right one. To make an informed decision, you need to ask the right questions. This not only helps you understand the services and costs involved but also ensures you’re dealing with a professional and trustworthy mover. Whether you’re relocating across town or across the country, here are the top 10 questions to ask your Lansing moving company before hiring them.

1. Are You Licensed and Insured?

This is the most essential question to start with. Legitimate moving companies must have the proper licenses to operate legally. For in-state moves within Michigan, companies should be licensed through the Michigan Public Service Commission. For moves across state lines, movers must be registered with the Federal Motor Carrier Safety Administration (FMCSA) and have a U.S. DOT number. Equally important is insurance coverage. Ask the company for proof of liability insurance and workers’ compensation insurance. This protects you in case of property damage or injury during the move.

2. What’s Included in Your Estimate?

One of the biggest concerns for people moving is the final cost. Many moving companies provide base rates but fail to mention additional charges that might apply. Ask for a detailed, written estimate and clarify what’s included. Does it cover labor, transportation, fuel, and supplies? Are there any extra fees for stairs, long carries, or bulky items? Getting clarity upfront helps prevent billing surprises.

3. Is This a Binding or Non-Binding Estimate?

It’s crucial to understand whether the quoted price is binding. A binding estimate guarantees the total cost of the move based on the services requested and inventory assessed. In contrast, a non-binding estimate may fluctuate depending on the actual weight of the move and other factors. Opt for a binding estimate when possible to avoid unexpected charges.

4. Can You Provide References or Reviews?

A reliable moving company should be able to provide references from recent customers. In addition, check online platforms such as Google, Yelp, and Better Business Bureau (BBB) to read reviews. Look for companies with consistently positive feedback, a high rating, and a history of resolving complaints professionally.

5. Do You Have Experience with My Type of Move?

Not all moves are the same. Some companies specialize in residential moves, while others focus on commercial or long-distance relocations. If you have specialty items like antiques, a piano, or a home office setup, make sure the movers have experience handling them. This will help prevent damage and delays on moving day.

6. Do You Use Your Own Crew or Hire Subcontractors?

Some moving companies handle the move with their own team from start to finish, while others may subcontract parts of the job—especially for long-distance or out-of-state relocations. It’s important to know who will actually be in your home and responsible for your belongings. If subcontractors are involved, ask about their vetting process and insurance coverage.

7. What Happens if Something Is Damaged or Lost?

Accidents can happen, even with the most careful movers. That’s why you need to understand the company’s damage or loss policy. Ask how to file a claim, what the time limits are, and what type of valuation protection they offer. Most movers provide Released Value Protection at no extra cost, which offers minimal coverage. You may want to purchase Full Value Protection for better peace of mind.

8. Do You Provide Packing Services and Supplies?

If packing up your entire house sounds overwhelming, check if the moving company offers full or partial packing services. Many movers provide professional packing, which ensures that your items are safely secured. Ask about the cost and whether packing materials like boxes, bubble wrap, and tape are included in the service or charged separately.

9. Can You Handle Oversized or Fragile Items?

Have a grand piano, artwork, or large furniture pieces? Not all moving companies are equipped to handle these issues. Ask if the company offers custom crating, hoisting services, or special handling for oversized or fragile items. Professional movers should be able to explain how they safely transport such belongings without damage.

10. What Is Your Cancellation or Rescheduling Policy?

Life is unpredictable and sometimes moving dates change. Be sure to understand the company’s policy regarding cancellations or rescheduling. Are there any fees involved? How much notice is required? A flexible policy can make a big difference if your plans shift unexpectedly.

Morse Moving & Storage: Trusted Lansing Movers

At Morse Moving & Storage, we take pride in being one of the most trusted moving companies in Lansing and across the state. With nearly 70 years of experience and a commitment to delivering stress-free moves, our team of professional movers ensures your belongings are handled with care, precision, and reliability. Whether you’re relocating locally or planning a long-distance move, our customized solutions, transparent pricing, and licensed, insured services make us the go-to choice for families and businesses alike.

As leading movers in Michigan, we’ve built our reputation on customer satisfaction and attention to detail. We understand the unique needs of every client and offer full-service options, including packing, storage, and specialty item handling, to meet those demands. If you’re looking for dependable and experienced Lansing movers, Morse Moving & Storage is the name you can trust for a smooth and successful relocation.

Your Smooth Move Starts Here – Get a Free Quote Today!

Let Morse Moving & Storage take the stress out of your next move. Our expert movers are ready to deliver a seamless experience tailored to your needs. Whether you’re planning a local relocation or a long-distance move, trust one of the most reliable moving companies in Lansing to get the job done right. Contact us now for your free estimate and let our trusted Lansing movers get you moving with confidence!